COVID-19 Office Guidelines:
Collingwood Optometry has implemented the following standard operating procedures to ensure a safe environment for all patients and staff while open during the COVID-19 pandemic. These guidelines were adapted from the College of Optometrists of Ontario, the Ontario Association of Optometrists and Public Health Ontario. They are subject to change, will be updated due to the changing nature of the situation, and upon new directives from the Ontario Ministry of Health.
We ask that you please adhere to all of the recommendations listed:
- All patients are required to sanitize their hands as soon as they enter and before they leave the office.
- All patients entering the office are required to wear a mask covering their nose and mouth for the duration of their time in the office.
- All patients entering the office are asked to maintain a social distance of ~2 meters, when possible.
- All patients presenting for an appointment are required to have their temperature assessed via an infrared thermometer.
- Temperatures of 38ºC or higher will be asked to reschedule, and to go home and report to Telehealth Ontario (as per Public Health Ontario).
- All patients are asked to come to their scheduled appointment on time. Patients have been scheduled in a timely manner to keep the number of patients in the office simultaneously to a minimum.
- All patients are asked to come to their scheduled appointment alone. Drivers and other family members will be asked to wait in their cars.
- All patients who are selecting glasses will be asked to sit in a designated chair and wait for assistance before starting the selection.
- The patient washroom is closed for the time being. If there is an emergency please see a staff member.
PHYSICAL BARRIERS AND SANITIZATION:
- Plexiglass barriers have been installed at the front desk.
- Plastic shields have been installed on all devices where possible (slit lamp instruments, phoropters, pupilometers).
- Every device or appliance that patients come in contact with is disinfected before use with the next patient.
– All chin rests, forehead rests or other surfaces that directly touch the patients face are disinfected with alcohol solution (70-95% ethyl/isopropyl alcohol).
– All chairs, counter tops, door knobs, light switches or other touch surfaces are disinfected with QUAT disinfectant spray (Lysol/Macrobid).
– All tools that directly touch the patients eyelids or tear film are disinfected with alcohol solution (70-95% ethyl/isopropyl alcohol).
– All glasses frames are disinfected with soap and water.
- Staff work areas (keyboards, mouse, counter tops, ect.) are to be sanitized with QUAT disinfectant spray (Lysol/Macrobid) regularly
throughout the day.
- Contact-less procedures have been implemented where possible.
– Contactless payment options (debit/credit) are preferred.
– Medication prescriptions will be faxed directly to the desired pharmacy, if possible.
– Appointment-based contactless pick up (either curbside or shipment if available) of contact lens supplies.
– Appointment based contactless curbside pick up of glasses, if possible.
STAFF (INCLUDING OPTOMETRISTS):
- All staff are required to wear a mask covering their nose and mouth while interacting with patients and other staff members.
- All staff are required to wear clean scrubs to work. All worn clothing must be washed at the end of each day.
- Staff that are interacting directly with patients are required to wash their hands with soap and water for 20 seconds before and after every patient encounter.
- Staff that are directly touching the patient’s face are required to wash their hands immediately before and immediately after the interaction.
- All staff, whether interacting directly or indirectly with patients, are required to sanitize their hands regularly throughout the day.
- Staff are encouraged to maintain a social distance of ~2 meters between patients and other staff when possible.